Complaint Management Software Market 2022 Size, Global Industry Share, Analysis, Trends, Growth, Research Report, Top Key Players and Forecast by 2027

According to the latest report by IMARC Group, titled "Global Complaint Management Software Market Size, Share, Industry Trends, Growth, Opportunity and Forecast 2022-2027", the global complaint management software market reached a value of US$ 1.98 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 3.99 Billion by 2027 exhibiting a CAGR of 11.70% during 2022-2027.

 Complaint management software represents a platform that is utilized for handling, managing, reporting, and responding to customer grievances in a timely manner. It aids various organizations in accepting, categorizing, and tracking customer complaints from submission to resolution. Furthermore, the complaint management software prioritizes complaints based on several criteria, alerts service personnel, notifies customers when their issue has been addressed, streamlines the entire process to ensure faster resolutions, etc. Presently, these platforms are gaining traction among enterprises as they improve workflow, offer automated complaint and report processing, enhance customer service, monitor customer feedback in real-time, etc.

Report Metric

Historical: 2016-2021

Base Year: 2021

Forecast Year: 2022-2027


Complaint Management Software Market Trends and Drivers:

The inflating need for improving the customer experience and augmenting the brand image is primarily driving the complaint management software market. Additionally, the increasing adoption of customer-centric strategies among businesses is further catalyzing the market growth.

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Besides this, the growing utilization of complaint management software that enables organizations to enhance the quality of their services or products by regularly monitoring and recording customer grievances as well as the feedback is acting as another significant growth-inducing factor. Moreover, the rising consumer awareness towards the numerous benefits offered by cloud-based complaint management software solutions, including direct IT control, efficient resource utilization, cost-effectiveness, etc., is also stimulating the global market.

Apart from this, the elevating integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), with the product variants for automated workflow is anticipated to fuel the complaint management software market over the forecasted period.

Note: We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.

Global Complaint Management Software Market 2022-2027 Analysis and Segmentation:

Competitive Landscape:

The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.

AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.

The report has segmented the market on the basis of region, type, component, deployment mode and end use industry.

Breakup by Type:

·      Integrated

·      Stand-alone

Breakup by Component:

·      Software

·      Services

Breakup by Deployment Mode:

·      Cloud-based

·      On-premises

Breakup by End Use Industry:

·      Government and Public Sector

·      BFSI

·      Retail

·      IT and Telecom

·      Hospitality

·      Healthcare

·      Others

 Breakup by Region:

  • North America: (United States, Canada)
  • Asia Pacific: (China, Japan,India, South Korea, Australia, Indonesia, Others)
  • Europe: (Germany, France,United Kingdom, Italy, Spain, Russia, Others)
  • Latin America: (Brazil, Mexico, Others)
  • Middle East and Africa


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Key highlights of the report:

  • Market Performance (2016-2021)
  • Market Outlook (2022- 2027)
  • Porter’s Five Forces Analysis
  • Market Drivers and Success Factors
  • SWOT Analysis
  • Value Chain
  • Comprehensive Mapping of the Competitive Landscape


If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.

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IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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